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Returns Policy


You have the right to withdraw from this contract within fourteen days without giving reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods. However, the period does not begin before the purchase contract has become binding for you by your approval of the purchased item.

In order to exercise your right of withdrawal, you have to contact us (Xalara GmbH, Unterbergerstr 21 - 27, AT-6020 Innsbruck, fax: +43 (0) 1 3052 364, email: [email protected]) by means of a clear statement (eg a with letter sent by post, fax or email) informing you of your decision to cancel this contract. You can use the attached model withdrawal form, which is not required. You will receive immediately from us a confirmation of the receipt of such a revocation.

To maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation