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Returns Policy

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods. However, the period does not begin before the purchase contract has become binding for you by your approval of the purchased item.

In order to exercise your right of withdrawal, you have to contact us (Xalara GmbH, Unterbergerstr 21 - 27, AT-6020 Innsbruck, fax: +43 (0) 1 3052 364, email: [email protected]) by means of a clear statement (eg a with letter sent by post, fax or email) informing you of your decision to cancel this contract. You can use the attached model withdrawal form, which is not required. You will receive immediately from us a confirmation of the receipt of such a revocation.

To maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this contract, we will have all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different type of delivery than the cheapest standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notice of your cancellation of this contract has been received by us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event, no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline for packaged goods is respected if you send the goods before the expiry of the period of fourteen days.

The consumer has to bear the costs of the insured return of the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling of the goods which is not necessary for the examination of the condition, characteristics and function of the goods.

Exclusion / expiry of the right of withdrawal

A right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer and it expires prematurely in contracts for the delivery of sealed goods not suitable for return for reasons of health or hygiene, and sound or video recordings or computer software supplied in a sealed package when their seal has been removed or damaged after delivery. These include all aroma products such as flowers, oils, extracts, etc.

End of revocation